Robotic Tendencies
The personal blog of Robert McQueen

April 12, 2005

Pathological incompetence

<rant rage=”incandescent”>I’d rashly assumed that the optician service at Boots would be competent, being as it is a large nationwide corporation who are likely to only hire appropriately qualified staff. This is, I think, true in the case of the actual opticians, who I have seen two of, and have been impressed and had no cause for complaint. However, the woman whose job it was to teach me how to insert, remove, clean, etc my new contact lenses is clearly *not* qualified to do so, and deserves to 🤬 after 🤬 in some kind of 🤬.

Today was my 5th day of wearing contact lenses, and thus far I’d been finding it very difficult to put the lenses in correctly, have them stay in place and not fall out, sometimes experienced blurred vision, etc. It’s now exceedingly obvious why this is, but I’d been putting it down to lens n00bishness – not being used to them, or being inexperienced at putting them in. When putting the lens in today I noticed it had numbers on, which actually say 123, but I thought they said 125 and indicated the prescription of the lens. This surprised me given my prescription is -1.75… aha I thought… wrong lenses? Looking at the box, I saw they were correct, but that the numbers were there to correctly orient the lens. The diagram quickly revealed the reason for my discomfort and persistent problems – the woman at Boots clearly, explicitly and repeatedly explained to me the COMPLETELY INCORRECT AND UPSIDE-DOWN orientation of the lens, with the edges forming a convex shape rather than the obviously correct concave shape (much like that of the cornea, no?).

If they think I’m going to sign up to their “vision care plan” and give them a penny more after the humiliating torture of having the woman sit and watch me try for an hour to put a lens in when it was upside-down, followed by these 5 days of absolutely inexplicable frustration, they can go and 🤬 themselves with a 🤬. I’m going to go and 🤬 them tomorrow. 🤬!</rant>

Update: Went to see them today… spoke to a “Team Manager”. She apologised and said she’d talk to the person involved, and gave me 1 months’ free lenses. Not sure that quite makes up for the level of incompetence and the discomfort I faced. I may still write to them, complain next week at my aftercare appointment, or just change optician.

posted by ramcq @ 11:42 pm
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